- The Big Picture - http://www.ritholtz.com/blog -

Rethinking Customer Satisfaction

Posted By Barry Ritholtz On December 20, 2013 @ 6:00 am In Corporate Management,Humor,Video | Comments Disabled

A study by Bloomberg Businessweek indicates that customer satisfaction might actually be bad for business.

The Colbert Report
Get More: Colbert Report Full Episodes [1],Video Archive [2]

Colbert 03:00


Article printed from The Big Picture: http://www.ritholtz.com/blog

URL to article: http://www.ritholtz.com/blog/2013/12/rethinking-customer-satisfaction/

URLs in this post:

[1] Colbert Report Full Episodes: http://www.colbertnation.com/full-episodes/

[2] Video Archive: http://www.colbertnation.com/video

Copyright © 2008 The Big Picture. All rights reserved.