- The Big Picture - http://www.ritholtz.com/blog -
Rethinking Customer Satisfaction
Posted By Barry Ritholtz On December 20, 2013 @ 6:00 am In Corporate Management,Humor,Video | Comments Disabled
A study by Bloomberg Businessweek indicates that customer satisfaction might actually be bad for business.
Article printed from The Big Picture: http://www.ritholtz.com/blog
URL to article: http://www.ritholtz.com/blog/2013/12/rethinking-customer-satisfaction/
URLs in this post:
 Colbert Report Full Episodes: http://www.colbertnation.com/full-episodes/
 Video Archive: http://www.colbertnation.com/video
Copyright © 2008 The Big Picture. All rights reserved.