Posts filed under “Retail”
Time for a rant: This is one of those things that makes me look at Dell and wonder WTF happened to their vaunted customer service. I blame either a) a McKinsey ("the people who brought you Enron:™ ") -type consultant, or 2) some jackass MBA.
Dell no longer "delights" their customers — at least not this one. They have become a commodity supplier of low cost goods, which are IMO spyware/popup infected.
Seriously, who is the Putz that greenlighted this collection of obnoxious sales pitches?
- Type in a bad address, and instead of Google, you are directed to a Google like page with ads for Dell’s products (see below);
- Print anything, and the default printer utility will launch a sales pitch on toner;
Someone should fire that bastard. Hardly delightful day after day.
Here are the fixes:
To delete the printer pop up, you must uninstall the printer software, and then uncheck a box during the install process. Not only did it take a Dell tech support person an hour to figure that out, but it guaranteed that my next printer will be an HP. (Morons).
The other McKinsey/MBA type abrasiveness is this stupidity below. Mistype an address, or leave any site that auto refreshes (WSJ, TheStreet.com, Briefing), and you get a Dell/Google co-branded sales page.
To remove that program, go to the Control Panel Add/Remove Programs. Look for the application named "Browser Address Error Redirector" or it may be called "GoogleAFE". Select "Uninstall."
btw, I do not recall giving permission for that to be installed. (Jerks)
If the sales / marketing people at HP had any smarts, they would be paying attention to these sorts of customer service rants. The shame is, the machine — once the obnoxious-ware was uninstalled — is a reliable screamer.
This sort of poor customer experience will certainly make me hesitate before if I order something from Dell again . . .
Hey! Your cranky when your off the meds!
Alan Abelson, in this morning’s Barron’s, quotes Macro-Maven’s Stephanie Pomboy on why the consumer is soon to be spent-out: “Whatever those worthies were smoking, it must have smelled pretty good because the investment mood until this past week was happily, giddily upbeat. The sentiment readings were almost uniformly bullish. Those blue skies were virtually cloudless:…Read More