Posts filed under “Retail”

Best Buy admits it: “Rebates Suck”

Kudos to Best Buy for ending an inherently dishonest scam: Rebates.

"Our customers are telling us they just hate the process," General Merchandise Manager Ron Boire said during a conference call to discuss the earnings report.

He described that process as "they send it in, they remain aggravated until they get their check."

The rebates have aggravated regulators, too. Wisconsin consumer protection officials last year looked into the rebates after 89 consumers complained, and Ohio Attorney General Jim Petro sued Best Buy in August in part over complaints about rebates.

Boyer said the phase-out would happen over the next two years, as Best Buy shifts its promotional spending to programs like its "Reward Zone," where customers pay an up-front fee but earn points toward future discounts.

We’ve discussed this in the past, including my own sordid saga. Note also that with this entry, we add the category "Retail."

Hat Tip to: Division of Labour.


Best Buy to End Rebates, Reports Earnings
Joshua Freed 
The Associated Press, Apr 1, 2005

Best Buy to End Rebates, Reports Earnings

Category: Retail

Amazon Customer Service Number

Long story short: I had a big pain with an Amazon order fuck up. It was lost, they made good and shipped a new order, than 2 months later the original order shows up. Trying to return it was abominable without a customer service number — which they make nearly impossible to find. Here it…Read More

Category: Retail, Weekend