Obnoxious Dell Pre-Installs

Time for a rant:  This is one of those things that makes me look at Dell and wonder WTF happened to their vaunted customer service. I blame either a) a McKinsey ("the people who brought you Enron:™ ") -type consultant, or 2) some jackass MBA.

Dell no longer "delights" their customers — at least not this one. They have become a commodity supplier of low cost goods, which are IMO spyware/popup infected.

Seriously, who is the Putz that greenlighted this collection of obnoxious sales pitches?

- Type in a bad address, and instead of Google, you are directed to a Google like page with ads for Dell’s products (see below);

- Print anything, and the default printer utility will launch a sales pitch on toner;

Someone should fire that bastard. Hardly delightful day after day.

Here are the fixes:

To delete the printer pop up, you must uninstall the printer software, and then uncheck a box during the install process. Not only did it take a Dell tech support person an hour to figure that out, but it guaranteed that my next printer will be an HP. (Morons).

The other McKinsey/MBA type abrasiveness is this stupidity below. Mistype an address, or leave any site that auto refreshes (WSJ, TheStreet.com, Briefing), and you get a Dell/Google co-branded sales page.

Go away.

To remove that program, go to the Control Panel Add/Remove Programs. Look for the application named "Browser Address Error Redirector" or it may be called "GoogleAFE". Select "Uninstall."

btw, I do not recall giving permission for that to be installed. (Jerks)

If the sales / marketing people at HP had any smarts, they would be paying attention to these sorts of customer service rants. The shame is, the machine — once the obnoxious-ware was uninstalled — is a reliable screamer. 

>

This sort of poor customer experience will certainly make me hesitate before  if I order something from Dell again . . .

>

Dell

>
>

For prior discussions on this topic, see Consumer Issues and Investors and  Consumer Issues (Feedback)

Hey! Your cranky when your off the meds!

Category: Corporate Management, Retail, Technology

Econ 101 Class

Category: Economy

Real Fed Fund Rates

Category: Data Analysis, Federal Reserve, Fixed Income/Interest Rates

So much for “One and Done”

Category: Federal Reserve

Wired: How to Put Your DVDs on Your Video iPod

Category: Film, Music, Web/Tech

Steve Ballmer quote of the Day

Category: Music, Technology, Web/Tech, Weblogs

One More Time?

Category: Markets, Politics, Technical Analysis

Chart of the Week: First Q 4% Year End Performance

Category: Markets, Technical Analysis

Compare and Contrast: Millionaires versus 18 – 40 Demographic

Category: Economy, Psychology, Retail, Wages & Income

Game Over Still On In Blog Search

Category: Technology, Weblogs